New Delhi [India], January 14 (ANI/Goal Media): OneDios, an aggregator platform for client provider requests, has elevated USD 1.2 million in a funding spherical led by Indian Angel Network (IAN), LetsVenture, Bhanu Chopra (Founder, Rategain), Akash Bhansali, Haldiram group and a different big household office from Delhi.
The Delhi-dependent startup, founded in 2019, aims to use the freshly elevated expenditure to double the dimensions of its product or service portfolio. The business desires to hire the very best-in-course tech talent and authorities for its overall advancement.
OneDios intends to strengthen its existence in the consumer electronics service sector and extend to other categories like home appliances, kitchen appliances, and gadgets.
Nitin Chawla founded OneDios with an intent to supply makes and their conclusion consumers with a seamless expertise of boosting any ask for. Traditionally, customers depend on the brands’ connect with centers or purchaser treatment assistance or the web-sites to elevate a provider ask for or complaint. OneDios was born to deliver ease and deal with concerns these types of as simply call dropping, waiting around in IVR queues for prolonged intervals of time, and repeating the exact same info to distinctive connect with heart executives, amongst some others.
The system has crafted proprietary AI/ML types to sign-up customers’ requests and provides a one gateway to reach several models. Aligning with its “Brands First” philosophy, OneDios permits the makes to digitally get numerous customer support/fix requests, thus reducing the load on simply call facilities. It helps the corporations serve purchasers greater and minimizes the charge of contact facilities across sectors.
With OneDios, customers can register a services/complaint request in significantly less than 60 seconds, although repeat requests acquire much less than 30 seconds. They can also upload their products invoices and warranty cards on the application.
Talking about the funding, Nitin Chawla, Founder, OneDios, mentioned, “We have been performing on two main challenges – cutting down the get in touch with middle and support fees for manufacturers and giving the customers a solitary gateway to get to manufacturers for company/criticism requests. Offering the shoppers with an instantaneous reaction has enhanced their manufacturer loyalty and internet NPS scores. The system has onboarded 20-furthermore brand names and 3,00,000 buyers in 2 years, routes 10000-plus requests in a thirty day period and the number is growing. With this funding, we aim to increase our crew to improve our offerings, as a result maximizing the conversion rate across the funnel.”
Direct Trader, IAN, stated, “OneDios is building India’s first manufacturer-centric service aggregator. Nitin and his workforce are passionate about the strategy, and we are impressed with how they are executing almost everything. The app solves complications for both of those – the consumers and the models. IAN is delighted to associate with them as we see huge probable in their organization.”
Sanjiv Bajaj, MD, and CEO Bajaj Cash and guide investor from LetsVenture & Indian Angel Network said “I arrived across OneDios initially as an conclude-person and was quite amazed with the practical experience of registering a services ask for in just 30 seconds and swift resolution. Though evaluating for investment decision, we noticed large opportunity in the business enterprise idea of OneDios and the excellent of the execution team. Even though they are trying to address a genuine-life problem for conclusion consumers for just about all brand names, they are also helping manufacturers by supporting them know who their end shopper is and thereby aiding them strengthen client loyalty and approachability. This is a get-gain for all stakeholders and OneDios as system has massive worldwide likely. I think this is just one application all of us will be employing soon”
Aside from Nitin, the core staff contains Amit Sharma, an IBM alumnus and Avinav Sapra who is ex-PwC British isles. Together the 3 have an extraordinary 50 years-plus of expert expert services experience involving them creating them an helpful execution equipment.
This story is supplied by Target Media. ANI will not be liable in any way for the information of this report. (ANI/Target Media)
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